The Next Generation of BPO
Starts Here
AI-native. Human-led. Built to scale smarter and deliver real outcomes.
Trusted by Bold Brands Redefining CX
The Model that Evolves With You
We blend automation and talent to design CX that adapts, evolves, and breaks through. Whether you’re scaling, shifting, or building from scratch - our model flexes to meet you where growth happens. And we don’t measure success by seats. We measure it by what actually moves the needle.
We call it AI BPO: an outsourcing model that redefines how artificial intelligence integrates with service delivery operations.
By combining automation with human expertise, we ensure every client receives the most efficient, scalable, and high-performing solution - where success is measured by outcomes, not headcount.
Team
We embed a dedicated delivery team to support clients in integrating Al, optimizing workflows, and maximizing operational impact.
Technology
We embed a dedicated delivery team to support clients in integrating Al, optimizing workflows, and maximizing operational impact.
Outcomes
We embed a dedicated delivery team to support clients in integrating Al, optimizing workflows, and maximizing operational impact.
AI + Human Expertise — Finally in Sync
This is where skilled people and smart automation come together to do what neither can do alone.
Our model combines AI and human brilliance to solve problems faster, serve customers better, and build CX that actually scales.
Services
Our CX architects blend real empathy with real-time tools to support customers faster, smarter, and better — no slow handoffs, no outdated ops, just seamless, human-centered service.
Technology
Built in-house. Trained on real ops. Our proprietary AI doesn’t just assist - it copilots your CX, helping teams act faster, serve smarter, and stay ahead in real time.
Customer testimonials
“There's really not one key driver that we look at that hasn't been going in the right direction and really accelerating in that right direction with XO. It's amazing!”
“I am very confident about the team that we’ve built and their consistency in delivery. We’ve been very successful because of that long-term continuity. Xtendops is the best and easiest people to work with in the industry.”
“The support team that we have has been exceptional. A big reason for our success has been their understanding of our business and moving quickly and with a sense of urgency.”
Shaped Around
Your Business Needs
With the perfect blend of AI and human expertise, we create solutions that adapt to your business to maximize efficiency, scalability, and results.
Enhance every touchpoint
with AI-augmented support
Our teams deliver seamless, personalized interactions that reduce response times, boost customer satisfaction, and drive continuous improvement across all online channels.
Accelerate your
back-office efficiency
Experienced teams and AI automation bring unparalleled accuracy, speed, and clarity to your daily operations—freeing you to focus on strategic growth.
Accelerate revenue growth
with AI-enhanced sales teams
We manage everything from lead generation to closing, freeing you to focus on core strategy while maximizing performance.
Protect your brand with AI monitoring and human oversight
We enforce policies, reduce risks, and maintain a secure environment—building trust at every touchpoint.
Fuel your AI with
precise, scalable data solutions
From image and text annotation to complex model training datasets, we provide the labeled data your AI needs to perform flawlessly.
Mitigate risk and maintain compliance, effortlessly
Our AI-powered solutions and expert teams help you navigate complex regulations, enforce policies, and safeguard your business.
AI That Works Because Real Teams Built It
Our technology isn’t built in isolation — it’s built in the flow of real work. Co-designed with the CX teams who use it every day, it’s modular, adaptive, and ready to evolve as fast as you do.With real-time adaptability, human oversight, and a modular AI architecture, we deliver intelligent systems that grow with your business — driving continuous improvement and measurable results.
Leverage the best model
for every task
Our approach is LLM-agnostic, seamlessly integrating with all major closed and open-source providers - dynamically switching models based on performance, cost, and your specific needs.
A powerful no-code interface designed for simplicity
Build, deploy, and refine Smart Agents effortlessly—enabling automation, streamlining workflows, and enhancing CX without technical complexity.
Your AI-powered workforce
Smart Agents are specialized AI-powered assistants designed to handle defined use cases—automating workflows, optimizing processes, and delivering real impact.
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Your AI-powered
command center
Our Insights dashboard gives you real-time access to performance data and key metrics—so you can track, optimize, and refine Smart Agent operations effortlessly.
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The missing link between AI implementation and results
AI Ops teams bridge the gap between AI potential and real-world impact—fine-tuning automation, accelerating efficiency, and guaranteeing ongoing quality.
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Keeping AI accountable
Our AI Safety framework combines human-in-the-loop QA and certified processes to ensure accuracy, fairness, and compliance—keeping AI aligned with real-world expectations.
AI + Human Expertise,
Optimized for Every Industry
We’ve Done This Across the Board. Literally.
From healthcare to eComm - we plug in fast, drive results, and flex to your world.
Healthcare
Supporting patients faster with smart workflows, AI-guided help, and systems built for trust and scale.
Publishing
Keeping content flowing, communities safe, and support real-time. Smarter ops that let publishers grow without losing speed.
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Sport
Behind the scenes, we help sports brands level up engagement, ticketing, and fan experiences - in real time.
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Customer Services
Real support at real speed. AI helps teams engage smarter and solve faster - without losing the human touch.
Retail &
eCommerce
From smarter recommendations to instant answers - we help retail teams move faster and turn shoppers into loyal customers.
Legal
From docs to data, we help legal teams simplify, automate, and scale the work that slows them down.
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Ready to Rethink
How You Run CX?
We get it — the old way isn’t cutting it anymore.
Let’s explore what your next CX model could look like: leaner, smarter, and built to deliver results you can actually feel.