Streamline Operations and Unlock Efficiency at Scale
Eliminate inefficiencies, accelerate workflows, and optimize accuracy with AI-powered back-office solutions.
Reduce overhead, boost productivity, and stay ahead with the perfect blend of automation and expert-driven execution.
Trusted by Bold Brands Redefining CX
The Future of Back Office, Powered by AI & People
Our AI-driven, human-empowered approach to back office support transforms business operations, improving efficiency, reducing costs, and ensuring accuracy.
Unlike traditional outsourcing, we seamlessly integrate advanced AI solutions with elite human expertise, ensuring your workflows are smarter, faster, and more adaptable.
Human Expertise, AI Precision
We don’t replace human talent with AI—we enhance it. Our specialists leverage AI to automate repetitive tasks, allowing them to focus on complex problem-solving and strategic initiatives. This synergy ensures greater efficiency without sacrificing quality.
AI-Augmented Workflows
Our proprietary AI tools work alongside human teams to streamline processes, improve accuracy, and increase productivity. By combining automation with human oversight, we deliver seamless operations that scale effortlessly with your business needs.
Insights for Smarter Decisions
Our AI-powered analytics go beyond simple reporting, providing businesses with deep, actionable intelligence. From process optimization to predictive insights, our models help drive efficiency and eliminate bottlenecks before they impact operations.
Scalable, Outcome-Based Operations
We operate on a results-driven model, adapting dynamically to your business demands. Whether you need to scale up during peak periods or optimize for cost efficiency, our hybrid AI-human approach ensures flexibility without compromising performance.
How We Implement
Office Support
Training & Nesting
We approach human and AI onboarding as a unified process. As we train and nest back-office agents, we simultaneously document workflows, business rules, and edge cases to train AI to support and eventually automate these tasks. This ensures that AI is learning alongside human teams, setting the foundation for seamless automation.
Production
Once agents are ready, they begin handling real operational tasks, while AI is introduced as a support tool. Our SmartAgent CoPilot assists with data processing, validation, and repetitive workflows, helping agents work faster and with greater accuracy while learning from real-world interactions.
Results
As AI adoption increases, we track its impact through key efficiency and accuracy metrics. Our goal is a minimum 70% AI Usage Score, which drives measurable improvements like reduced processing times, higher data accuracy, and increased throughput—ensuring AI delivers at least a 20% efficiency gain.
Scaling
Once AI demonstrates consistent performance in one process, we expand its role. By applying the same structured approach, we scale automation across additional back-office workflows—continuously improving efficiency, reducing manual effort, and enabling human teams to focus on higher-value tasks.
Increase AI Adoption,
Decrease Back-Office Bottlenecks - It’s That Simple
The secret to running smoother, more efficient back-office operations at a lower cost? Higher AI adoption.
At XtendOps, we measure AI usage with our AI Usage Score—a real-time metric that tracks how much AI-powered assistance your teams are leveraging for critical back-office workflows.
When the AI Usage Score consistently exceeds 70%, the impact is undeniable:
Quality Assurance
Reduced Operational Costs
Increased Productivity
Built by the people
who will use it everyday
Designed alongside the teams who rely on it, our technology seamlessly integrates into real operations, enhancing efficiency, decision-making, and scalability.
With modular AI, real-time adaptability, and human oversight, we create intelligent systems that evolve with your business—driving continuous improvement and measurable outcomes.
Leverage the best model
for every task
Our approach is LLM-agnostic, seamlessly integrating with all major closed and open-source providers—dynamically switching models based on performance, cost, and your specific needs.
A powerful no-code interface designed for simplicity
Build, deploy, and refine Smart Agents effortlessly—enabling automation, streamlining workflows, and enhancing CX without technical complexity.
Your AI-powered workforce
Smart Agents are specialized AI-powered assistants designed to handle defined use cases—automating workflows, optimizing processes, and delivering real impact.
Your AI-powered
command center
Our Insights dashboard gives you real-time access to performance data and key metrics—so you can track, optimize, and refine Smart Agent operations effortlessly.
The missing link between AI implementation and results
AI Ops teams bridge the gap between AI potential and real-world impact—fine-tuning automation, accelerating efficiency, and guaranteeing ongoing quality.
Keeping AI accountable
Our AI Safety framework combines human-in-the-loop QA and certified processes to ensure accuracy, fairness, and compliance—keeping AI aligned with real-world expectations.
