Great AI Is Nothing Without the People Behind It
XO is not here to throw more people at your problems. We’re here to rethink how CX gets done — with lean teams, smart automation, and real accountability. Our AI BPO model cuts cost, lifts quality, and helps you scale without wasting time (or headcount).
XtendOps seamlessly integrates human expertise with cutting-edge AI to create a smarter, faster, and more agile BPO model.
Outsourcing Needed a Reset - So We Built One of the Fastest-Growing Models in the Industry
XtendOps is revolutionizing the business process outsourcing (BPO) industry by delivering a smarter, faster, and more scalable approach to customer support. In just a few years, we’ve grown from an ambitious startup into a trusted global outsourcing partner for customer experience (CX) leaders across industries.
We didn’t grow by following outdated BPO models. Instead, we reimagined customer service outsourcing with leaner, high-performance support teams, AI-powered CX solutions, and a deep focus on delivering measurable business impact.
From global expansion to real-time AI integration and automation, we’ve proven that modern BPO services can do more than just keep up — they can lead.
And the milestones below? They’re just the beginning. As we scale, XtendOps continues to raise the bar for efficient customer experience delivery, intelligent operations, and seamless human-AI collaboration.
2015
Founded XtendOps to challenge the status quo in outsourcing.
2018
Expanded to the Philippines, scaling global support and building diverse delivery teams.
2020
Launched AI-powered BPO services, shifting from traditional ops to automation-first models.
2022
Became CX partner to leading global brands like HelloFresh and Warby Parker.
2023
Scaled AI integration across teams — empowering faster, leaner, smarter service delivery.
Trusted by Bold Brands Redefining CX
AI BPO: The Model Behind Everything We Deliver
At XtendOps, we’ve redefined outsourcing by blending AI-driven automation with human expertise. Our AI BPO model moves beyond the traditional approach — delivering smarter, faster, and more scalable solutions without sacrificing quality or customer experience.
What sets AI BPO apart? Four key pillars:
Culture
A new approach where AI and human expertise work in synergy. Instead of replacing jobs, AI enhances human capabilities, enabling workers to oversee, refine, and optimize AI-driven processes. This fosters an environment of continuous learning and technological collaboration.
Team
The workforce is no longer just about filling roles but about managing AI-enhanced operations. AI BPO teams consist of AI Supervisors and specialists who guide intelligent systems, ensuring accuracy, efficiency, and better decision-making at every level.
Technology
Proprietary AI solutions power AI BPOs, going beyond generic automation tools. These AI systems are designed to adapt, learn, and evolve based on real-world interactions, enhancing service delivery while maintaining the flexibility to scale and improve over time.
Outcomes
Success is measured by results, not headcount. AI BPO models prioritize measurable improvements in cost efficiency, customer satisfaction, and operational performance. By focusing on outcomes, businesses achieve greater agility, scalability, and long-term impact.
People First,
Always
AI may power efficiency — but it’s people who create meaning.
At XtendOps, we build teams who think, feel, and lead. They bring the care, curiosity, and energy that turn smart tech into real connection.
By investing in people, we empower them to lead, adapt, and shape the future, because technology works best when guided by human insight, creativity, and care.
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A Culture That Drives Satisfaction and Success
At XtendOps, our people are our greatest asset. The AI BPO model isn’t just about technology—it’s about building a workplace where employees feel valued, supported, and empowered to grow. Our commitment to culture and employee experience is reflected in our industry-leading satisfaction scores.
Employee Satisfaction in Iloilo
A thriving work environment where employees feel engaged, supported, and motivated to succeed.
Industry-Leading
Satisfaction in Mexico
Satisfaction scores across Monterrey, Guadalajara, Puerto Vallarta, and Aguascalientes, XtendOps is a top choice for outsourcing professionals.
Employees in Cebu
Recommend XtendOps
Over a decade of excellence in service delivery.
Expertise That Sets Us Apart
Real impact comes from real experience.
That’s why we don’t just hire talent — we bring in former CX brand leaders for client-facing roles and CX tech experts for product innovation. They’ve been in the trenches, built the strategies, and know exactly what it takes to deliver results.
This isn’t outsourcing as usual. It’s AI-powered, industry-led, and built for the future.
Texas, US
California, US
Texas, US
Texas, US
New York, US
London, UK
California, US
Montana, US
Spain
Iloilo, Philippines
Iloilo, Philippines
Iloilo, Philippines
Iloilo, Philippines
Monterrey, Mexico
Guadalajara, Mexico
California, US
The Future of
AI Operations
Starts Here
We didn’t just add AI to old systems — we built a new way to run operations. Our model brings together brand leaders, automation specialists, and CX teams into one high-performing structure.
It’s lean. It’s fast. And it’s built to scale with precision.
From leadership to frontline agents, our structure blends CX brand leaders, AI specialists, and automation-powered teams to create a workforce designed for smarter, faster, and more effective operations.
Built by the people
who will use it everyday
Designed alongside the teams who rely on it, our technology seamlessly integrates into real operations, enhancing efficiency, decision-making, and scalability.
With modular AI, real-time adaptability, and human oversight, we create intelligent systems that evolve with your business—driving continuous improvement and measurable outcomes.
Leverage the best model
for every task
Our approach is LLM-agnostic, seamlessly integrating with all major closed and open-source providers—dynamically switching models based on performance, cost, and your specific needs.
A powerful no-code interface designed for simplicity
Build, deploy, and refine Smart Agents effortlessly—enabling automation, streamlining workflows, and enhancing CX without technical complexity.
Your AI-powered workforce
Smart Agents are specialized AI-powered assistants designed to handle defined use cases—automating workflows, optimizing processes, and delivering real impact.
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Your AI-powered
command center
Our Insights dashboard gives you real-time access to performance data and key metrics—so you can track, optimize, and refine Smart Agent operations effortlessly.
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The missing link between AI implementation and results
AI Ops teams bridge the gap between AI potential and real-world impact—fine-tuning automation, accelerating efficiency, and guaranteeing ongoing quality.
Keeping AI accountable
Our AI Safety framework combines human-in-the-loop QA and certified processes to ensure accuracy, fairness, and compliance—keeping AI aligned with real-world expectations.
Outcomes That Speak
for Themselves
Performance isn’t just about numbers — it’s about impact.
At XtendOps, our AI-augmented agents outperform traditional teams by seamlessly integrating human expertise with cutting-edge technology.
By pairing agents with advanced AI tools, we drive higher efficiency, improved quality, and superior customer experiences across every cohort. With real-time insights, automation, and optimized workflows, our teams deliver stronger results, faster resolutions, and better customer interactions — at scale.
CoHort
Cohort
Cohort
effective while scaling
Results speak for themselves,
but so do our partners
Industry leaders trust XtendOps to transform their operations, elevate customer experiences, and drive measurable impact.
Here’s what they have to say about working with us.
Discover the Future of Business Process Outsourcing
At XtendOps, we are pioneering the AI BPO model, merging cutting-edge technology with human expertise. This innovative approach not only enhances efficiency but also empowers our workforce to deliver exceptional customer experiences.
Global Reach
Operations in Mexico, Philippines, and Dominican Republic.