Make Trust Your
Competitive Edge
Safeguard your operations, mitigate risks, and ensure compliance—at scale.
Reduce fraud, enhance security, and stay ahead with the perfect blend of human expertise and AI-powered protection.
Trusted by Bold Brands Redefining CX
The Future of Trust & Safety, Powered by AI & People
Our AI-driven, human-empowered approach to trust and safety ensures secure, seamless interactions across digital platforms. By combining cutting-edge AI technology with expert human oversight, we help businesses safeguard their users, protect brand integrity, and maintain compliance at scale.
Unlike traditional moderation and risk management models, we seamlessly integrate AI-powered detection, real-time analysis, and predictive safety solutions with human expertise to provide proactive, adaptive, and highly effective trust and safety operations.
Human Expertise, AI-Protection
We don’t replace human moderators with AI—we strengthen them. Our specialists leverage AI-driven insights to detect threats faster, reduce false positives, and make informed decisions that enhance platform security while ensuring a positive user experience.
AI-Augmented Trust & Safety
Our proprietary AI tools work alongside human reviewers to flag harmful content, detect fraud, and prevent policy violations in real-time. This synergy increases accuracy, efficiency, and response speed, allowing businesses to scale safety operations without compromising quality.
Data-Driven Risk Prevention
Our AI-powered analytics go beyond reactive moderation, delivering predictive insights to prevent risks before they escalate. By continuously analyzing patterns and anomalies, we help businesses identify emerging threats and implement proactive safety measures.
Scalable, Outcome-Based Safety
We operate on a results-driven model, adapting dynamically to evolving risks. Whether you need real-time moderation, fraud detection, or policy enforcement, our hybrid AI-human approach ensures comprehensive protection while optimizing operational efficiency.
How We Implement
Trust & Safety
Training & Nesting
Trust & Safety requires both human expertise and AI precision. As we train and nest human moderators and analysts, we simultaneously collect and refine enforcement guidelines, risk signals, and edge cases to train SmartAgent CoPilot. This ensures that AI learns alongside the team, enabling faster, more accurate content moderation and fraud detection.
Production
Once agents are ready, they begin reviewing live cases, while SmartAgent CoPilot is deployed to assist in real-time. AI supports human teams by flagging risks, automating repetitive checks, and streamlining decision-making—enhancing accuracy, compliance, and response times.
Results
As AI adoption increases, we track its impact through key trust & safety performance metrics. The goal is for AI-assisted teams to achieve a minimum 70% AI Usage Score, leading to measurable improvements such as faster resolution times, reduced false positives, and higher enforcement accuracy—driving at least a 20% efficiency gain.
Scaling
Once AI demonstrates consistent success in one area, we expand its role. By applying the same structured approach, we scale AI integration across new risk types, content categories, and fraud prevention workflows—continuously improving platform safety, compliance, and user trust.
Increase AI Adoption,
Decrease Risk
- It’s That Simple
The key to stronger security, faster fraud detection, and better compliance? Higher AI adoption in your Trust & Safety operations.
At XtendOps, we measure AI usage with our AI Usage Score—a real-time metric that tracks how much AI-powered assistance your teams are leveraging for content moderation, fraud prevention, and compliance monitoring.
When the AI Usage Score consistently exceeds 70%, the impact is undeniable:
Quality Assurance
Reduced Operational Costs
Increased Productivity
Built by the people
who will use it everyday
Designed alongside the teams who rely on it, our technology seamlessly integrates into real operations, enhancing efficiency, decision-making, and scalability.
With modular AI, real-time adaptability, and human oversight, we create intelligent systems that evolve with your business—driving continuous improvement and measurable outcomes.
Leverage the best model
for every task
Our approach is LLM-agnostic, seamlessly integrating with all major closed and open-source providers—dynamically switching models based on performance, cost, and your specific needs.
A powerful no-code interface designed for simplicity
Build, deploy, and refine Smart Agents effortlessly—enabling automation, streamlining workflows, and enhancing CX without technical complexity.
Your AI-powered workforce
Smart Agents are specialized AI-powered assistants designed to handle defined use cases—automating workflows, optimizing processes, and delivering real impact.
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Your AI-powered
command center
Our Insights dashboard gives you real-time access to performance data and key metrics—so you can track, optimize, and refine Smart Agent operations effortlessly.
The missing link between AI implementation and results
AI Ops teams bridge the gap between AI potential and real-world impact—fine-tuning automation, accelerating efficiency, and guaranteeing ongoing quality.
Keeping AI accountable
Our AI Safety framework combines human-in-the-loop QA and certified processes to ensure accuracy, fairness, and compliance—keeping AI aligned with real-world expectations.
“I am very confident about the team that we’ve built and their consistency in delivery. We’ve been very successful because of that long-term continuity. Xtendops is the best and easiest people to work with in the industry.”
Ready to Rethink
How You Run CX?
We get it — the old way isn’t cutting it anymore.
Let’s explore what your next CX model could look like: leaner, smarter, and built to deliver results you can actually feel.