Turn Customer Interactions into a Competitive Advantage
Deliver faster resolutions, effortless experiences, and meaningful connections—at scale.
Cut costs, boost satisfaction, and stay ahead with the perfect blend of human expertise and intelligent automation.
Trusted by Bold Brands Redefining CX
The Future of Digital CX, Powered by AI & People
Our AI-driven, human-empowered approach to Digital CX transforms service delivery, reducing costs while enhancing quality.
Unlike traditional BPOs, we seamlessly integrate cutting-edge AI solutions with elite human expertise, ensuring every interaction is smarter, faster, and more impactful.
Human Expertise, AI Innovation
We don’t replace agents with AI—we empower them. Our frontline specialists don’t just use AI; they train, refine, and supervise it, ensuring technology evolves with real-world insights. This creates a smarter, more adaptable customer experience.
AI-Augmented Agents
Our proprietary AI copilots work alongside human agents to optimize workflows, improve accuracy, and reduce resolution times. By combining automation with human intuition, we enhance productivity without compromising the customer experience.
Predictive Insights That Drive Growth
Our AI-powered analytics go beyond basic reporting, providing businesses with deep, actionable intelligence. From understanding customer intent to optimizing service operations, our predictive models help businesses stay ahead of customer needs.
Outcome-Based, Scalable CX
We operate on a results-driven model, scaling services intelligently based on your business needs. With a hybrid approach of human and AI solutions, businesses can seamlessly handle fluctuations in demand without sacrificing quality or increasing costs.
How We Implement
Digital CX
Training & Nesting
Bringing human agents and AI up to speed follows the same structured process. As we train and nest human agents to handle real customer interactions, we simultaneously collect and refine the documentation needed to train AI. This ensures that SmartAgent CoPilot learns alongside the team, setting the foundation for seamless AI integration.
Production
With the groundwork in place, human agents transition to live customer interactions while SmartAgent CoPilot is deployed to assist them in real-time. This phase is where AI adoption begins, as agents actively work with AI, leveraging its suggestions and automation to enhance efficiency and accuracy
Results
Once agents are consistently using AI, we track its impact through key performance metrics. The goal is a minimum 70% AI Usage Score, driving measurable improvements in KPIs like resolution time, accuracy, and customer satisfaction. This is when we see AI delivering the promised 20% efficiency gains.
Scaling
With proven results in one area, we expand AI integration to new intents and processes. By applying the same structured approach, we systematically scale AI adoption across the business—driving continuous improvements and operational efficiencies at every level.
Increase AI Adoption,
Decrease CX Headaches
—It’s That Simple
The secret to delivering world-class customer experiences at a lower cost? Higher AI adoption.
At XtendOps, we measure AI usage with our AI Usage Score—a metric that tracks how much AI-powered assistance your agents are leveraging in real-time.
When the AI Usage Score consistently exceeds 70%, the impact is undeniable:
Quality Assurance
Reduced Operational Costs
Increased Productivity
Built by the people
who will use it everyday
Designed alongside the teams who rely on it, our technology seamlessly integrates into real operations, enhancing efficiency, decision-making, and scalability.
With modular AI, real-time adaptability, and human oversight, we create intelligent systems that evolve with your business—driving continuous improvement and measurable outcomes.
Leverage the best model
for every task
Our approach is LLM-agnostic, seamlessly integrating with all major closed and open-source providers—dynamically switching models based on performance, cost, and your specific needs.
A powerful no-code interface designed for simplicity
Build, deploy, and refine Smart Agents effortlessly—enabling automation, streamlining workflows, and enhancing CX without technical complexity.
Your AI-powered workforce
Smart Agents are specialized AI-powered assistants designed to handle defined use cases—automating workflows, optimizing processes, and delivering real impact.
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Your AI-powered
command center
Our Insights dashboard gives you real-time access to performance data and key metrics—so you can track, optimize, and refine Smart Agent operations effortlessly.
The missing link between AI implementation and results
AI Ops teams bridge the gap between AI potential and real-world impact—fine-tuning automation, accelerating efficiency, and guaranteeing ongoing quality.
Keeping AI accountable
Our AI Safety framework combines human-in-the-loop QA and certified processes to ensure accuracy, fairness, and compliance—keeping AI aligned with real-world expectations.
“I am very confident about the team that we’ve built and their consistency in delivery. We’ve been very successful because of that long-term continuity. Xtendops is the best and easiest people to work with in the industry.”
Ready to Rethink
How You Run CX?
We get it — the old way isn’t cutting it anymore.
Let’s explore what your next CX model could look like: leaner, smarter, and built to deliver results you can actually feel.